British Airways passengers have been hit by delays after an IT glitch affected worldwide check-in systems – including Heathrow and Gatwick.Travellers have complained of long queues, with the systems problem reported at international airports in London, Amsterdam, Edinburgh, Newcastle, Denver, San Francisco, Toronto, Chicago, Berlin, San Diego, Las Vegas, Phoenix, Vienna, Rome and Durban.
Heathrow and Gatwick customers were encouraged to check-in online as the airline apologised for airport check-ins “taking longer than usual”.
Matthew Walker had been waiting for more than two hours to board his flight back to Heathrow. The 29-year-old financial analyst told the Press Association: “People were lining up, some had already checked in and got through security, but others, when this thing happened, whatever it is, were stuck in the check-in queue.
“So they (the staff) have the problem that they didn’t know who had already gone through the gate because all the systems literally just had a meltdown, basically.”